Sankra FAQ: common Canadian visitor questions

Is Sankra available everywhere in Canada?

Do not assume availability. Services, products and payment routes can be restricted by province, location, age, account status or current terms. Check the current terms and conditions before taking any account or payment action.

What is the minimum payment amount?

Sankra’s payment terms refer to a €10 minimum deposit and withdrawal, but a method can have its own displayed range and may not be available to every account. See payments and the cashier information presented to you for the relevant process.

Can a withdrawal require verification?

Yes. Identity, address, payment-method ownership or deposit evidence may be requested. The KYC page explains possible document types, submission principles and why an account-specific request is controlling.

How long could a review take?

Sankra’s account terms state KYC review of up to ten business days and a separate pending-withdrawal period of up to three business days. These are different stages, are not a guaranteed combined total and can depend on the account and payment route.

Are bonus terms fixed?

No. Eligibility, qualifying payments, wagering, exclusions, expiry and other conditions can differ by offer. Review bonuses and the live offer terms before opting in or making a deposit.

Is there sports information?

The sportsbook page describes pre-match and live displays, markets and a bet slip at a general level. It does not publish odds, schedules, events or a cashout promise.

Where can I get support?

Use contact or email support@sankra.com for general questions. Send complaints to complaints@sankra.com. If gambling is causing concern, pause and consult responsible gambling.