KYC verification at Sankra

KYC means “know your customer”. Identity or payment review may be requested during an account process, before certain transactions, or before a withdrawal can be completed. Sankra confirms the documents needed for your case in the request shown in your account.

Account availability and review requirements can vary by location, province, account status, payment route and current terms. Do not treat a document list as an eligibility decision. Review terms before taking any account or payment action.

Documents that may be requested

Check	Possible evidence	Preparation
Identity	Government-issued photo ID, such as a passport, identity card or driving licence	Use a clear, complete and unexpired image.
Address	Recent statement, utility document or other accepted proof	Ensure it matches the account details.
Payment ownership	Evidence that the method belongs to the account holder	Follow any instructions about masking information.
Deposit review	Evidence connected to a reviewed payment	Provide only what the secure request asks for.
Additional review	Selfie with ID, video verification or phone confirmation	Complete it only in the designated channel.

Not every document is requested from every account. Never email passwords, full card details or identity-document copies unless a secure account instruction specifically directs you to a protected process.

Procedure

1. Read the account request carefully, including the accepted format and document age.
2. Upload legible, unedited evidence through the designated account area.
3. Check the registered contact channel and account for questions or a further request.
4. If the wording is unclear, contact support without attaching sensitive documents to the email.

Timing and withdrawals

Stage	Account timing	Important context
KYC review	Up to ten business days	An account timeframe, not a promise of approval or completion.
Pending withdrawal	Up to three business days	A separate stage from document review.
Final processing	No separate fixed duration current	Can depend on the review and payment route.

These times are not a guaranteed combined total. A withdrawal can depend on completed verification, payment-method checks, account status and current conditions. See payments for payment context and responsible gambling if gambling is creating pressure.